Refund policy

Here’s your updated return policy with the business name and restocking fee included:

Urns For Ashes™ Return & Refund Policy

At Urns For Ashes™, we are dedicated to providing high-quality cremation urns and memorial products. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • You may return unused, non-personalized items within 30 days of delivery for a refund or exchange.
  • Items must be in their original condition, unused, and in the original packaging.
  • Personalized or custom-engraved items cannot be returned unless there is a defect or error on our part.
  • A 10% restocking fee will be deducted from the refund amount for all returns, except for damaged or defective items.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days to your original payment method, minus the 10% restocking fee.

Exchanges & Damaged Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will replace the item at no additional cost.
  • For exchanges, follow the return process and place a new order for the desired item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
  • We recommend using a trackable shipping service to ensure your return is received.

How to Initiate a Return

To start a return, please contact our customer service team at hello@urnsforashes.com or call 1-800-550-3033 with your order number and reason for return.

If you have any questions, we’re here to assist you. Thank you for trusting Urns For Ashes™ to honor your loved one’s memory.