URNS FOR ASHES, LLC
TERMS AND CONDITIONS
By using this website and by purchasing any of the services and products of Urns for Ashes, LLC (hereinafter, “Company”), you are agreeing to be bound by the following terms and conditions (“Terms and Conditions” or “Agreement”).
Company reserves the right to update and change the Terms and Conditions from time to time without notice. Continued use of the website after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms and Conditions at any time at: https://urnsforashes.com/policies/terms-of-service
1. Order Placement. You represent and warrant that you are at least eighteen (18) years of age if you are placing an order to purchase products; (ii) Company’s acknowledgement of an order is not acceptance of an order and Company may reject or cancel an order at any time; (iii) you must provide a valid and authorized payment information and agree that Company may charge the selected method of payment at the time of your transaction; (iv) you will pay all charges and losses incurred in connection with your purchase of products, including shipping fees, if applicable; (v) you will pay all applicable taxes; and (vi) if Company does not receive payment from your payment card issuer, you will pay all amounts due upon demand.
2. Pricing and Shipping. Product pricing includes shipping (to the lower 48 states only) and additional shipping costs (to Alaska or Hawaii) will be as reflected on the website. Prices posted on the website are subject to change at any time without notice to you. Company may offer rush or expedited production services for an additional charge. Prices on the website are in U.S. dollars for U.S. purchasers only; a shipping surcharge will be applied to shipments to Alaska or Hawaii. Expedited shipping may be available and fees will vary depending on distance, time and location. All purchases are subject to applicable taxes to be paid by the purchaser. You acknowledge and agree that shipping delays are out the control of Company. For example, our shipping carrier could temporarily delay delivery of your order due to unavoidable circumstances, such as inclement weather, a natural disaster, a vehicle issue, or labor shortage. If you specify that a product should be shipped directly to a third-party cemetery, funeral home, crematory/mortuary you hereby represent and warrant that you have advised the cemetery of the direct shipment to ensure that the delivery is not rejected, that the cemetery understands the carrier’s shipping policies, and further you acknowledge and agree that the address that you provided for shipment is accurate and complete.
3. Delivery Failure and Items Returned by Shipping Company; Address Change. It is your responsibility to ensure that the shipping address is accurate and complete. If delivery of a product cannot be made and is returned to Company for any reason, you agree to pay Company a re-delivery fee. Company will not re-ship a product until payment of the re-delivery fee is received. If you need to make a change to the shipping address used on the original order, you will be charged an additional fee as follows:
a. If your order has not yet been shipped, a $0 fee will apply.
b. If your order has been shipped and is in mid-transit, a $15 fee will apply.
c. If your order has been shipped and is almost at destination, you agree to pay an address change fee based on various factors such as distance, residential or commercial, and delivery type.
Cancellation and Refunds:
Order Cancellations
- Orders may be canceled within 24 hours of placing the order for a full refund. However, if an order has shipped then a 10% cancellation fee will be applied.
- To cancel an order, please contact our customer support team at hello@urnsforashes.com or call 1-800-550-3033 as soon as possible.
Personalized or Custom Items
- Personalized or custom-engraved items cannot be canceled once the engraving process has begun.
- If the order is still in processing and no engraving has been started, cancellations may be possible within 24 hours.
Returns
- You may return unused, non-personalized items within 30 days of delivery for a refund or exchange.
- Items must be in their original condition, unused, and in the original packaging.
- Personalized or custom-engraved items cannot be returned unless there is a defect or error on our part.
- A 10% restocking fee will be deducted from the refund amount for all returns, except for damaged or defective items.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method, minus the 10% restocking fee.
d. Damaged Items. Items that are damaged during shipment will be replaced free of charge; provided, however, that you notify us of the damage within 24 hours of delivery. Items that are incorrect due to the fault of Company will be replaced free of charge. Please review your order upon delivery and notify us within 24 hours of mis-engraved items. See Paragraph 7 relating to your responsibility to verify the accuracy of engraved terms.
4. Product Availability. We cannot guarantee that any product listed on the website will be in stock or remain available. We reserve the right to discontinue offering any product at any time, in our sole discretion. In the event a product is not available at the time you place your order, we will send you a notice via email and cancel your order for the unavailable product. You acknowledge and agree there may be unintentional inaccuracies, omissions, or errors regarding price, offers, descriptions, promotions, availability, or other matters and except as provided by law, Company will not be liable for these inaccuracies, omissions, or errors. Company will attempt to correct such inaccuracies, omissions, or errors when brought to its attention. Company does not claim that the information on the website is appropriate for or applicable to your jurisdiction or that the products described on the website will be available for purchase in all jurisdictions.
5. Handmade Products. Many of our products are handcrafted, and because of the nature of handmade products they may have natural variations of color, texture and appearance. Further, product images and coloring are affected by individual monitors and screens and the coloring of a product may vary from the photograph depicted on your monitor or screen. Dimensions, measurements and capacities displayed are approximate.
6. Engraving and Custom Products. Prior to placing an order for a customized or engraved urn, you must review the text and content of your submission thoroughly for accuracy. Orders are printed and engraved in their “as submitted” form and you are solely and fully responsible for any text or content you submit as well as final proofing. Virtual display is an approximation of what the final product may look like and may not be exact. The company does not proof or pre-screen content and is not responsible for misspelled or mis-designed submissions. We reserve the right to reject orders and submissions that do not meet Company policies or requirements. Our production of a product depicting the text or content you submit does not indicate that we approve the text or content. Profane, offensive, libelous, infringing or objectionable words, phrases or content will not be honored and Company may refuse to accept such content.
7. Intellectual Property. By placing a custom order, you certify that you possess the lawful right to use all text and content submitted in your custom order and authorize Company to copy, print and use said text and content to customize the product in the quantities requested. You represent and warrant that your submission does not infringe or violate any copyright, trademark, or other intellectual property or proprietary right of a third party or constitute counterfeiting, piracy, misappropriation of another’s idea or rights of privacy or publicity. We reserve the right (but have no obligation) to request confirmation from you in writing of your rights to or permission with respect to any text or content you submit with your order.
8. Production and Shipping. Production and shipping times are estimates only.
9. Disclaimer of Warranties. COMPANY SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
10. Limitation of Liability. COMPANY IS NOT LIABLE FOR ANY LOSS OF USE, LOSS OF DATA, INTERRUPTION OF BUSINESS, DOWNTIME, LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IN NO EVENT SHALL COMPANY LIABILITY EXCEED REIMBURSEMENT OF ANY MONIES PAID BY YOU UNDER THIS AGREEMENT AND THIS SHALL BE YOUR EXCLUSIVE AND SOLE REMEDY FOR ANY CLAIM HEREUNDER. THIS SECTION SHALL SURVIVE THE TERMINATION OR EXPIRATION OF THIS AGREEMENT.
11. Indemnification. You agree to defend, indemnify and hold harmless Company and its affiliates, members, managers, employees and agents, and waive and release all such parties from all claims, causes of action, suits, allegations, liabilities, expenses, injuries, losses and damages incurred or suffered by Company arising out of or based on any claim or threatened claim based on your use of or access to the website, your violation or breach of any of these Terms and Conditions, or any violation of any intellectual property rights of any third party.
12. Miscellaneous Terms.
a. Force Majeure. Company is not liable for any delay in providing any products or materials hereunder, including but not limited to those arising out of fire, flood, explosion, war, strike, power blackout, nature, general supply chain issues, shipping delays, civil or military authority, pandemic, epidemic, inability to obtain labor or materials or reasonable substitutes therefore, terrorist threats or activities or any other cause beyond Company’s reasonable control or acts of God.
b. Governing Law and Venue. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Arizona, without regard to the principles of conflicts of law, except to the extent those laws are preempted by federal law. The proper venue for any proceeding at law or in equity will be Maricopa County, Arizona, and the parties waive any right to object to the venue.
c. Attorneys’ Fees. The prevailing party in any dispute regarding this Agreement shall be entitled to receive, in addition to any other remedy or award, reasonable attorneys’ fees and costs incurred in the enforcement of its rights under this Agreement.
d. Successors and Assigns. You may not assign your rights hereunder to a third party.
e. Severability. The provisions of this Agreement are independent of and separable from each other, and no provision shall be affected or rendered invalid or unenforceable for any reason any other or others of them may be invalid or unenforceable in whole or in part.
13. Contact; Legal Notices. If you have any questions or comments about the Terms and Conditions you may contact us at by email at hello@urnsforashes.com or by phone at 1-800-550-3033. Legal notices should be sent to us in writing with delivery confirmation to the following address: Urns for Ashes, LLC, 1959 S. Power Road, Suite #103-101, Mesa, Arizona 85206.
Revised: March 1, 2025.
